Guarantee Terms and Conditions

1. Definitions

In these terms and conditions the following terms shall have the following meanings :-

'We, Us, Our' – Mermaid Panels, Shore Laminates Limited

Registered Office:

Shore Laminates, Friarton Bridge Park, Friarton Road, Perth, PH2 8DD

Company Number: 2200127

'You, Your' - The Customer/Consumer

'Contract' - Means any order of goods by the Customer that is accepted by Us.

'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.

'Website' - Our Website, the address of which is : www.mermaidpanels.co.uk

2. Contact Details

We respectfully request that for the avoidance of doubt or misinterpretation all matters are submitted in writing either by email to sales@shorelaminates.com or by post to our main office, Mermaid Panels, Shore Laminates Limited, Friarton Bridge Park, Friarton Road, Perth PH2 8DD.

3. Extent of Liability

1.     We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

2.     We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

3.     We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

4.     All goods must be installed in accordance with our fixing guidelines. Failure to comply with these instructions will invalidate any warrantee claims.

4. Law and Jurisdiction

1.     The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

5. Guarantee

1.     All products are covered by our standard product guarantee 

2.     All items must be installed in accordance with our fixing guidelines. Failure to comply with these instructions will invalidate any warrantee claims.

6. Copyright

1.     The contents of this Website are protected by the law of copyright.

2.     All rights in this Website, including Copyright, are owned or licensed to Mermaid Panels, Shore Laminates Limited. You may copy or save items included in this Website for your own personal, non-commercial use only.

7. Privacy Policy

1.     Information we gather from you is never divulged to any third parties, unless as a requirement of fulfilling your order. We may use your details to advise you of special offers or major changes at Mermaid Panels, Shore Laminates Limited.

8. Complaints Procedure

1.     In the very unlikely event that there are problems with the products or services we supply you, we would be happy to receive your feedback.

2.     We respectfully request that for the avoidance of doubt or misinterpretation all matters are submitted in writing either by email to sales@shorelaminates.com or by post to our main office, Mermaid Panels, Shore Laminates Limited, Friarton Bridge Park, Friarton Road, Perth PH2 8DD.

3.     We will formally reply to any written concerns within 28 days of receipt.

Retailers and merchants

 If you are a retailer or merchant please contact us for full terms and conditions of sale.

The above terms and conditions do not affect your statutory rights.